Autonomous IT documentation
built for how IT works now.
It creates, finds and updates itself. Knowpoint writes up solved tickets and undocumented devices, answers questions from everything you've documented, and fixes what's gone out of date, on its own or with your approval.
Ask Knowa
Where's the VPN config for Contoso?
On CL-FW-SEA: WireGuard, split tunnel, MFA via Entra. Runbook: Remote access setup.Overnight, Knowa wrote 5 runbooks and corrected HV-DC01 runbook
IP 10.20.0.9 → 10.20.0.10 · old version keptWorks with the tools you already use · See every integration
ConnectWise PSA
HaloPSA
Autotask
NinjaOne
Datto RMM
Jamf Pro
Addigy
Microsoft 365
Cisco Meraki
Huntress
SentinelOne
Have I Been Pwned Datto BCDR
Slide
Axcient
Slack
Microsoft TeamsSwitching from IT Glue or Hudu? We make it easy.
Paste an API key and everything comes across, passwords included. Preview it first, and run it again before you switch over.
Documentation has a new job
The first IT documentation tools solved the problem of their day. The job has grown since.
Getting organized was the win
IT documentation platforms pulled us out of spreadsheets, standalone password managers and asset lists, Word documents and sticky notes, and into one place. We standardized how we document, and made it repeatable. They did that job well.
The job is bigger
More clients, more cloud services, more security requirements and more tools, with less time for all of it. A place to store everything isn't enough any more, because nobody has time to fill it. Documentation has to write itself, find the answer for you, and keep itself current.
Create. Find. Update.
Everything in Knowpoint serves one of these three, and the AI does the heavy lifting on each.
Create
Documentation that writes itself.
- Blind spots agents find solved tickets nobody wrote up, undocumented servers and firewalls, and clients with no overview
- Knowa writes them up from the ticket notes and the device details: you approve, or let it publish
- Turn any HaloPSA, ConnectWise or Autotask ticket into a write-up in one click
- Clients, contacts, devices, users and licenses sync in from your PSA, RMM and Microsoft 365
Find
Ask in plain English. Get the answer, with sources.
- Knowa answers from everything you're allowed to see, and links to what it used
- Search every asset, password, document and contact at once
- The browser extension shows the passwords for the site you're on and the client behind a ticket
- Reach your docs from Claude, Copilot or Cursor through MCP
Update
Documentation that keeps itself current.
- Agents spot documents that no longer match the devices they're about, and Knowa corrects them, keeping the old version
- Missing links between documents, devices, contacts and passwords, and missing tags, added for you
- Unprotected devices, IP conflicts and missing SPF or DMARC become PSA tickets
- Scheduled syncs, and domains, DNS and certificates re-checked automatically
Blind spots agents: documentation that never falls behind
Agents look over your documentation and your clients' environments around the clock. You choose what each one looks for, and whether it suggests each fix or makes it itself.
What they look for
Solved tickets nobody wrote up, undocumented servers, clients with no overview, recurring issues with no runbook
A document that says 10.20.0.9 when the server is now 10.20.0.10, or still mentions a retired device
Knowa reads each document for the devices, people and passwords it's about
Unprotected devices, IP conflicts, missing SPF and DMARC, risky passwords
How much they do on their own
It suggests each fix. You approve or dismiss it. Start here.
Once you trust it, it writes, corrects, links and opens tickets itself, and shows you what it did.
What's in Knowpoint
Every feature is on the one plan, for every user.
Blind spots agents
Agents find what's missing or out of date, and Knowa writes it, corrects it, or opens a ticket. You choose how much it does alone.
Learn more →AI search with Knowa
AI search: ask in plain English and get answers from your documentation, with links to the sources.
Learn more →Documentation
Organizations, assets, passwords and runbooks, linked together, with flexible assets for anything else.
Learn more →Password vault
Encrypted with a key per workspace, with one-click copy, TOTP codes and every reveal audited.
Learn more →Domains & SSL
Registration, DNS and certificates checked automatically, with change history and expiry alerts.
Learn more →Integrations
Clients, devices, users and licenses sync from ConnectWise PSA, HaloPSA, Autotask, NinjaOne, Datto RMM, Jamf Pro, Addigy and Microsoft 365.
Learn more →Backups and security
Backup health from Datto BCDR, Slide and Axcient, and incidents and unprotected devices from your security tools.
Learn more →Business reviews
Knowa writes a QBR from the client's tickets, security, backups, licenses and renewals, for the person you present to.
Learn more →Secure by design, not as an add-on
Your clients trust you with the keys to everything. Knowpoint is built so that trust is well placed.
Isolated workspaces
Each customer gets their own database schema and encryption key.
Roles and per-item access
Custom roles, teams, and restrictions on single items.
Full audit log
Every change, sign-in and password reveal, with who, when and where.
Alerts on unusual access
Mass password reveals, new admins and repeated failed sign-ins raise an alert.
IT documentation for MSPs and IT teams
Whether you document one company or a hundred clients, Knowpoint keeps it organized, current and easy to find.
MSP documentation
Every client's assets, passwords and runbooks in one place, synced from ConnectWise PSA, HaloPSA, Autotask, NinjaOne, Datto RMM, Jamf Pro, Addigy and Microsoft 365.
MSP documentation software →IT documentation for internal teams
Your company's devices, accounts, network and procedures, documented once and kept current automatically.
IT documentation software →Moving from another tool? See the IT Glue alternative and the Hudu alternative.
One price. Everything included.
No tiers, no add-ons, no hidden fees. Try every feature free for 14 days.
Knowpoint
One plan with every feature, for teams of any size.
- Every feature, for every user
- Unlimited clients, assets and documents
- Integrations, the REST API and Ask Knowa (with your own AI key)
- Microsoft 365 sign-in and IP allowlist
- In English and French
- 14-day free trial, no credit card
- One price gets you everything
Every feature, for every user. No tiers, no add-ons, no “contact sales” to unlock the good parts.
- No hidden fees
No setup fees, no per-client or per-asset charges, no storage limits and no surprise overages.
- No complex pricing
Count the people who sign in, multiply by one price. That's your bill.
Documentation that keeps up with you.
Spin up your workspace at yourcompany.knowpoint.io in under a minute.