An IT Glue alternative built for how IT works now
IT Glue helped a generation of MSPs get organized. If you're looking for what comes next, Knowpoint brings your IT Glue documentation across with an API key and adds AI, automatic upkeep and one simple price.
Bring everything across from IT Glue
Paste a read-only IT Glue API key, choose what to bring, and see exactly what will be added before anything moves. Organizations, configurations, contacts, locations, flexible assets, passwords and documents come across, with the links between them. Keep using IT Glue while you try Knowpoint, and run the migration again before you switch: only new items are added.
- Configurations become assets; flexible assets keep their fields
- Passwords come across with their values, encrypted on arrival
- Related items stay related
- Included in the free trial, with no migration fees
What you get with Knowpoint
Everything you'd expect from IT documentation (organizations, assets, flexible assets, a password vault and a knowledge base), designed around three promises: easy to find, easy to create and easy to keep current.
- Ask Knowa: answers from your documentation in plain English, with sources
- One-click ticket write-ups from HaloPSA, ConnectWise and Autotask
- Sync from ConnectWise, Halo, Autotask, NinjaOne, Datto RMM and Microsoft 365
- Domain, DNS and SSL tracking with change history and expiry alerts
- Blind spots: Knowa finds what nobody has documented yet
- A browser extension, a REST API, webhooks and MCP for your AI tools
One price, everything included
Knowpoint has one plan: $25 per user per month, or $20 per user per month billed yearly. Every feature is included for every user, with unlimited organizations and assets. No tiers, no add-ons, no per-client charges.
What comes across from IT Glue
Each kind of item lands where it belongs in Knowpoint, with the links between them intact.
Organizations
With their locations and contacts.
Configurations
Become assets, with serial numbers, IPs and the rest of their details.
Flexible assets
Become flexible asset types, with the same fields.
Passwords
With their values, encrypted with your workspace's own key as they arrive.
Documents
With their content where IT Glue's API provides it.
Domains
With registration, DNS and certificate monitoring.
Related items
Links between items come across as related items.
Unmatched fields
Anything without an equivalent is kept in the item's notes, so nothing is lost.
Questions
Can I migrate from IT Glue to Knowpoint?
Yes. Admin → Export & import → Migrate. Paste an IT Glue API key, preview what will come across, then import in one click. It's included in the free trial.
Do IT Glue passwords come across?
Yes, with their values, as long as the API key is allowed to read passwords. They're encrypted with your workspace's own key as soon as they arrive.
Does Knowpoint change anything in IT Glue?
No. The migration only reads from IT Glue, and the API key is deleted as soon as the migration finishes or is cancelled.
Can we try Knowpoint before leaving IT Glue?
Yes. Migrate during your 14-day trial, keep working in IT Glue, and run the migration again just before you switch over. Only new items are added.
What about IT Glue documents?
They come across with their content where IT Glue's API provides it; any it doesn't are linked back to the original so you can copy them over.
Keep reading
Documentation that keeps up with you.
Start a free trial and see it with your own clients. Your workspace is ready in seconds.