IP address management

Knowpoint keeps track of each client's IP addresses with Network, a built-in flexible asset type. Add a network for each subnet a client has, and its page shows a map of every address in it.

#Add a network

1. Open the organization and choose Flexible assets → Network, then + Network.
2. Fill in:

   • Subnet: the network and prefix, such as 192.168.10.0/24. This is the only required field.

   • VLAN ID, Purpose (LAN, Servers, Voice, Guest, Cameras / IoT...) and Location.

   • Gateway, DNS servers and the DHCP server.

   • DHCP range start and end: the pool of addresses handed out automatically.

   • Reserved addresses: one per line, an address or a range and what it's for, for example:

     192.168.10.5 Front desk printer
     .200-.210 Security cameras
     192.168.10.50-60: Desk phones
     

     A short form like .200 means that address in this network.

3. Choose Save.

Knowpoint checks the addressing when you save: the subnet must be a network and prefix, and the gateway and DHCP range must be inside it.

#The address map

A network's page shows:

• How it's used: addresses in use, reserved, in the DHCP pool and free, and how much of the network is allocated.
• Next free: the first address that's not in use, not reserved and not in the DHCP pool, ready to give a new device. Choose Copy to copy it.
• A cell for every address, colored by what it is: the gateway, a device, reserved, the DHCP pool, a conflict, or free. Hover over a cell to see what it is, and choose a device's cell to open it. Networks of up to 1,024 addresses (a /22) are drawn address by address; bigger ones list just what's in use.
• In use and reserved: a list of every address that's taken, what it is and where it comes from.

#Where devices come from

You don't add devices to a network by hand. Every IP field on the client's assets counts, such as a server's IP Address, a firewall's LAN IP or a switch's Management IP. That includes assets synced from your RMM and other integrations, so the map stays current as devices change. Retired assets are left out, and so are assets you don't have access to.

#Warnings

• Conflict: two different devices have the same address. The address shows in red, with both devices listed, so you can fix whichever is wrong.
• Overlaps: another of the client's networks covers some of the same addresses, which usually means one of them is out of date.

#On a device

A device's page shows which network each of its addresses is in, next to the address, for example 🔀 Main Clinic: staff · VLAN 10. Choose it to open the network's map.

#Make it your own

Network is an ordinary flexible asset type, so admins can rename it, add fields or limit it to some organizations in Admin → Flexible assets. Any type with a field whose key is subnet gets the address map. Keep the Gateway, DHCP range start, DHCP range end and Reserved addresses fields if you want them to show on the map.