Time saved by agents
How the Blind spots card works out the technician time your agents saved this month.
The Blind spots card on the dashboard shows the technician time your agents have saved this month, such as 14 hrs technician time saved this month, and how many fixes that came from. Hover over it to see the time by kind of fix.
What counts
Only fixes an agent made count: the ones it made by itself in auto mode, and the suggestions a person approved for it to carry out (for example Write it). Findings someone dealt with themselves, or dismissed, don't count. The total starts again on the 1st of each month (UTC).
You see the time for the organizations you can see, so two people may see different totals.
How long each fix takes by hand
It's an estimate, on the low side, of the time a technician would have spent finding the problem and fixing it themselves:
| Fix | Minutes |
|---|---|
| Writing a client's environment overview | 45 |
| Writing a runbook for a device, or for a recurring issue | 30 |
| Writing up a solved ticket | 20 |
| Correcting an out-of-date document | 15 |
| Opening a ticket for an IP address conflict | 15 |
| Opening a ticket for a device with no security agent, a failing backup, a domain or a risky password | 10 |
| Opening a ticket for a warranty or an operating system's end of support | 5 |
| Relating two items | 2 |
| Adding a tag | 1 |